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Inspire 3 not sending notifications

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‎03-23-2024 08:03

‎03-23-2024 08:03

I got a new galaxy s23 and when I set up my Inspire 3 it is not sending any notifications. I have deleted it and reinstalled it,  no luck. I re-paired it via Bluetooth and synced ever time I made a change but nothing has worked. The test call doesn't come through even. I also turned on notifications even when the phone is set to sleep but again no luck. Any help would be appreciated. 

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‎03-23-2024 11:01

‎03-23-2024 11:01

Welcome to the community forums @Seahunter00.

Thank you for letting me know the difficulty that you are experiencing with your tracker and for trying to fix it on your own.

Have you tried following the troubleshooting steps provided in this help article? If so, please make sure your phone meets the requirements listed here.

Please, confirm that Sleep Mode and DND settings are turned off? If these settings are on, your tracker won't vibrate or turn on when receiving any type of notifications. You'll find more details about these settings here. Also, make sure the Show Previews is set to Always or When Unlocked for your preferred apps under your phone's settings > Notifications.

If the issue persists after double checking the above settings, give a try to the following:

  1. Forget your Inspire 3 from the Bluetooth settings.
  2. Turn off other Bluetooth settings nearby.
  3. Force quit the Fitbit app and restart your Inspire 3 one more time.
  4. Open the Fitbit app and pull down on the screen to force a manual sync.
  5. Try receiving a call or text notification to test your tracker.
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