Inspire 3 refuses to sync

[Pathos]

I bought this exactly 3 months ago, and ever since June 30th, it has been refusing to sync. I have done everything recommended multiple times. The only thing that works is clearing the user data and setting up the fitbit with the app again. On the app it then states 'no info' on the next day, then does the same thing. I am fed up with attempting to get this to work, especially since I can no longer return it due to not having the original box and being outside the 45 day window.

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Pathos. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention, for the troubleshooting steps you've tried, and for the image attached. I'm sorry to hear that your Inspire 3 is still having syncing difficulties. I understand how you must be feeling, I will do my best to help you with this!

In addition to the steps you've done so far, I'd recommend trying the following steps in the order listed even if some of them you've tried already:

• Unpair your Fitbit device from your phone's Bluetooth and Fitbit app.
• Unpair other Bluetooth devices that you may also have paired to your phone's Bluetooth settings.
• Force quit the Fitbit app.
• Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth on your phone.
• Plug it into the charging cable and open the Fitbit app.
• Set up your Fitbit device.
• If there is no connection, restart your Fitbit device.
• Once your Fitbit device is paired and syncing, please proceed to set up your other Bluetooth devices to your phone again. 

With the steps above, what I want you to do is to pair your Inspire 3 first to your phone's Bluetooth settings before any other Bluetooth device is connected to your phone. 

[Pathos]

Alright it looks like that works, I'll keep you updated on whether on not it happens again tomorrow. thanks you!

[MarreFitbit]

@Pathos Awesome! I'm glad to hear that the steps provided did the trick! 

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!

[Pathos]

Hi Maria, unfortunately it's not syncing again. Is there another solution? I'd really like to not have to do these steps every time it stops, especially when I track a workout.

Thank you so much for your help!