Inspire 3 screen has developed lines

[mairheap]

My 5 month old Fitbit screen doesn’t show anything but lines across it. The app shows steps and sleep etc. but nothing but lines on watch screen. I would be grateful for any advice.

Moderator Edit: Clarified subject

[Talahthas]

Welcome to the Fitbit community, @mairheap!

Sad to hear that your Inspire 3 isn't working as expected.
To hopefully get things fixed, please follow these steps:

1) Connect your device to the charging cable. For instructions, see How do I charge my Fitbit device?
2) Press and hold the buttons on your tracker for 10 seconds.
3) Release the buttons. When your device vibrates and you see the Fitbit logo, the tracker restarted.

I'll keep my fingers crossed.

[Stefie7990]

I'm suddenly having the same issue after noticing my fitbit display updating the other night.

[mairheap]

Good Morning, I’ve tried your suggestion but my Fitbit won’t shut down to restart it. I did charge the watch to 100% just before this problem occurred. The watch did correct itself for a short while yesterday then the problem came back. Any other suggestions or do i return watch to manufacturer?. Thanks

Sent from my iPad

[Cwonf]

Same problem for my tracker.

[mairheap]

Hi Cwonf.

do you know how to fix it?

[Cwonf]

I am also looking for the solution. 

[JuanFitbit]

@Talahthas , Thank you for your help, and the steps shared. 

@Stefie7990 @mairheap @Cwonf ,A warm welcome to the Community! Thank you for your efforts. 

@Stefie7990 , Thank you for your message. Support informed me that you already contacted them. You should already have received a message. If you cannot find it on the inbox, please verify the spam/junk folder. Sometimes our messages are redirected there. 

@mairheap @Cwonf , Thank you for your messages. If the restart did not improve the situation, please try changing the clock face on your Inspire 3.

[mairheap]

Hi, thank you for trying to help I’ve changed the clock face via the app, but it hasn’t made any difference, I’ve tried many different clock faces and I still have faint lines across my screen. Do you have any other ideas?.
I had a charge 2 for years which didn’t give me any grief until the screen cracked, I bought the inspire to replace it because I couldn’t get the charge 2 repaired, Inspire is only 5 months old. Grrrrrr.

Sent from my iPad

[JuanFitbit]

@mairheap , Thank you for your reply! I've informed Support and they'll be providing further assistance via Email . 
Soon you'll receive an email!
Keep working with Support to avoid any confusions. 

[Cwonf]

The problem started when I have used the tracker for only 10 days.  Really very disappointing.

Try to restart the tracker, and problem not solved.

Try repeated changing the clock face (over 5 times at least), and the tracker seems to be back to normal last Sunday, but the problem occurred again today after using for a few days.  This time, repeatedly changing the clock face (over 20 times) could not solve the problem.

[mairheap]

Hi, I’ve tried your suggestions and the watch still has only lines across the face. It did work properly for 2 evenings this week but by the morning it has reverted to lines. It’s also stopped giving me my sleep record. I think I’ll just put it in the back of a draw and forget it. Another waste of money. I hope you don’t get any more problems with yours. Thanks M

Sent from my iPa

[JuanFitbit]

@Cwonf , Thank you for keeping us updated. Support informed me that you already contacted them and should have received a message by now. 

@mairheap , Thank you for your information. Support informed me that they'll be contacting you soon.