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Inspire 3 sleeping not working

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‎01-04-2024 18:45 - last edited on ‎01-05-2024 12:47 by Fitbit Moderator

‎01-04-2024 18:45 - last edited on ‎01-05-2024 12:47 by Fitbit Moderator

I have an Inspire 3 and for the past week it hasn’t tracked my heart rate and my sleep 😞

I looked for answers in the forum and did what an expert suggested someone else:

turning off and on the heart rate from the Fitbit and restating it.

Unfortunately it didn’t work.

Please help!

 

Moderator edit: clarified subject.

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‎01-05-2024 12:45 - edited ‎01-05-2024 12:52

‎01-05-2024 12:45 - edited ‎01-05-2024 12:52

Hi @ddamico. Welcome to the community forums.

Thank you for providing the details regarding the inconvenience with the Inspire 3. Thank you for trying to solve it on your own.

Please keep in mind that there are some factors that may prevent your tracker from recording your sleep. Please make sure of the following:

  • If you slept in a position that prevented your device from getting a consistent heart-rate reading or wore it too loosely. For best results, wear your device higher on your wrist (about 2-3 finger widths above your wrist bone). The band should feel secure but not too tight.
  • If you used the Begin Sleep Now option in the Fitbit app (instead of simply wearing your device to bed). For more information on automatic sleep tracking, see How do I track my sleep with my Fitbit device?
  • If you slept for less than 3 hours.
  • If your device’s battery is critically low.

Please note that it may take a few minutes for your sleep score to appear. In addition, for results please try to let the device detect that you're awake or asleep by itself rather than doing it manually and make sure to keep the Fitbit app and the devices' firmware updated to the latest version available.

Inspire 3 may need some days to collect some information (particularly regarding heart rate) and provide sleep score, sleep stages and other data. Make sure that you've also tried the restart procedure described here and check if you continue to experience the same situation.

In case it is related to the Fitbit app, please try the following as well: 

  • Check if there is some update of the app pending.
  • Log out from the app.
  • Clear Cache and Cookies for the Fitbit app in your phone's settings.
  • Restart your phone.
  • Log back in and check in the following days.
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