Inspire 3 stopped receiving notifications

[FloridaMum]

My Inspire 3 no longer receives notifications. The other settings do work and it does sync for steps, sleep, heart rate, etc.  The Fitbit Android update was completed a few days ago. I have tried uninstalling and reinstalling the App on my Android cellphone several times; I have restarted my Inspire 3 while charged and not charging; I have tried to single out specific App Notifications, rather than "mirroring" my phone; I have unpaired from Bluetooth, and then re-paired; I have confirmed that all the settings on my cellphone are correct for Notifications.  All of these I have done multiple times.  I initially thought there was a problem with my Inspire 3, but this Forum shows that it is not just me.  Can Fitbit please solve this problem?  Additionally, I have successfully received all notifications in the past, with the Fitbit App constantly installed; but now when I turn off Bluetooth, then immediately turn it on and press the "Inspire 3" "Paired device," the following message appears:  ""An App is needed to use this device," even though the App is present and has been updated.

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @FloridaMum. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Inspire 3 is no longer receiving notifications. I understand your concern, I will do my best to help you with this!

To better assist you, please confirm that you've tried all troubleshooting steps provided here Why are notifications delayed or missing?

If you've tried all the above but to no avail, I suggest reaching out to our Support Team who will be able to take a closer look into this issue and provide further help. This form is only meant for you to use. Click here to get access to it. 

[Driss]

I suspect you'll be waiting for a while as Fitbit have been aware that multiple users are not receiving notifications. It appears to have started after a recent update............ If only they would roll things been to the older version all might be well.

[Mary4121]

I am having the same issues 

[TrainerDebby]

I am having this same issue & I just updated to the latest version of the fitbit app, which I thought was supposed to fix this problem? I've been without notifications for almost a week now. Very frustrating! 

[Mary4121]

Same issue here 

[Mutti74]

Kann mich dem nur anschließen! Seit Tagen keine Benachrichtigungen mehr, alles andere scheint zu funktionieren. Auch das neueste Update heute morgen hat das Problem nicht gelöst. Hoffentlich wird endlich Abhilfe geschaffen!!

[Angel1122]

I'm having the same issue too.  Fitbit, please fix this soon!

[Angel1122]

I'm having the same issue too.

[Bbarnes2609]

SAME!!!! 

[Bunnixo]

Having this problem too! I tried everything today, even a factory reset to pair it all over again. Notifications are still busted. I'm fairly convinced it was the newest Android update.

[charland.bob]

I am also having this same problem..I'm glad it's not just me but I do need this to be fixed.

[Kestrel318]

Same issue...

[Barb.Smith]

Also having the same issue.  I just recently purchased my Inspire 3 for the purpose of receiving my notifications.   I'm pretty frustrated myself.

[Kcl2002]

same issue, considering getting rid of this thing if it doesn't do what I need it to do.

[Mutti74]

Es gibt inzwischen anscheinend eine Lösung:

In der App sämtliche Benachrichtigungen deaktivieren, dann Handy neu starten, dann die Benachrichtigungen in der App wieder einschalten und dann in der App mit dem Tracker synchronisieren.

Bei mir hat's funktioniert!! 😃

[Adepri]

Same issue here, despite multiple restarts of both phone and Inspire 3 separately and at the same time, and multiple attempts to unpair and re-pair the devices. Definitely seems to be a software glitch which needs a central fix. Very frustrating.

[Kestrel318]

Mine resolved after running an Android update!

[Bunnixo]

Thank you  so much for this!  It actually worked for me.

[Bunnixo]

So to everyone who finds/follows this thread, at least give this a shot ... because I unpaired and even factory reset my Inspire 3, but that didn't work. 

This did:

1. Go into your Fitbit app and turn off ALL notifications.
2. Restart your phone.
3. Go into the Fitbit app and turn on notifications (I set mine to "mirror your phone")
4. Manually force a resync for your device by hitting the arrow icon in the top right corner.

The second I did that, notifications were back online.  I hope that's helpful for everyone!