Inspire 3 stopped syncing

[gettyu]

My Inspire 3, which I've had about a month, stopped syncing with the app last night (10/21). I have done the usual steps, even went to the Google forums, no luck. It's almost like the bluetooth on the tracker stopped working.

I have an Android (v.13), Samsung A13. Help?

[ManuFitbit]

Hi @gettyu. Welcome to the community forums. 

Thank you for providing the details regarding this difficulty with your Inspire 3. 

I'd recommend trying the following in the order listed:

• Unpair your Fitbit device from your phone's Bluetooth and Fitbit app.
• Unpair other Bluetooth devices that you may also have paired to your phone's Bluetooth settings.
• Force quit the Fitbit app.
• Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth on your phone.
• Plug it into the charging cable and open the Fitbit app.
• Set up your Fitbit device.
• If there is no connection, restart your Fitbit device.
• Once your Fitbit device is paired and syncing, please proceed to set up your other Bluetooth devices to your phone again. 

With the steps above, what I want you to do is to pair your Inspire 3 first to your phone's Bluetooth settings before any other Bluetooth device is connected to your phone. 

[derpa]

I have tried this and it did not work. Plus all the recommendations I could find.  The last update broke things.  I cannot get it to reconnect and I have been trying for several days since the last app update. 

[ManiacalZebra]

I'm having the same problem. 

[CG1073]

I am also having this problem. I've been unable to sync for 2 days.

[Debbie2005]

I am having the same problem. I have tried all the suggestions 

[Steph111111]

Mine is exactly the same it won't connect to my phone from my fitbit ive literally tried everything, I've followed everyone's advice 100 times over, i even brought a new fitbit thinking it was just broken bit the new one wouldn't connect to the blue tooth or anything, do I took the new one back. 

I'm still trying to find other ways to connect it from my phone to my fitbit with no joy 😕 very frustrating... 

Ive unpaired, I've uninstall, reinstalled, turned phone on and off done absolutely everything and still nothing.. what the hell is going on... beginning to think to go with a different make all together 

My phone is all up to date with the latest software ect... im also at the start of training gor something very important and I need this to work ASAP. 

I also have a Samsung A13 

[Bill_209]

The sync problem is reportedly due to a bug in the latest 4.28 Android App software update, so there is absolutely nothing you can do to get your Inspire 3 device synced to your phone again until Google releases an updated App version that fixes that software bug to Play Store.

[Steph111111]

Do you know how long this is going to take to fix this please?

[Debbie2005]

Thanks for letting us know. Hopefully it will be soon.

[Bill_209]

No formal messaging from Google regarding this sync issue or the estimated time frame for releasing the next App update to resolve the issue.  Rather pathetic, actually.

[Steph111111]

Are we talking days/wks/months?

[Debbie2005]

It doesn't sound like anything is out there saying they're going to do
anything about it yet. Which is aggravating I just bought this Fitbit. I
may have to go back to garmin.

[Amy2024]

I thought I was upgrading from the original inspire to the versa 4.  I have had all these same issues with the versa 4 with no help from support tonight other than they are working on a fix.  Was going to switch back to inspire 3 but guess they have the same issues so to different company I go.  Good luck. 

[Tmitchell1217]

This is so frustrating. Been trying to troubleshoot for days. I need to be able to track my steps to help me save money on my health insurance. I hope they fix this quickly

[JANICE1956]

Wow, you guys have actually made me feel better! I've been going round in circles with the exact same issue for a week now . This has got to be resolved by the Google/Fitbit team! Why is it happening with yhe Samsung A13? 

[JANICE1956]

BTW I found my old charge 2 and reconnected that , strange that it's working fine . Google need to sort this or they're going to lose a lot of support especially from folk who need the info for insurance loyalty and discounts. 

[AuntNutmeg]

                                                                                                                          I also have a Samsung A13  and my Fitbit Inspire 3 hasn't synced since 10/23. I tapped the Help link which only comes upafter a failed sync and followed all the steps suggested.I  spent over an hour on it. I won't waste any more time . .Iftheyfix it great If not,I'll quit wearing it and never buy another. Cust service  has suffered since Google bought them.                    

[JANICE1956]

I'm right now complaining to Amazon, my Inspire three is covered by their customers support ! They are aware of the 'glitch" so perhaps some peer pressure will speed the fix along. 🤷

Otherwise Google Christmas sales aren't looking good !

[Debbie2005]

I hope it does some good. I miss being able to keep track of my steps.
Hopefully there's enough of us that they will get this straightened out
soon.