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Inspire 3 stopped working after getting wet

‎07-05-2025 10:59 - last edited yesterday by Fitbit Moderator

‎07-05-2025 10:59 - last edited yesterday by Fitbit Moderator

While swimming in sea Fitbit 3 died. Now wont charge, nothing happening. Tried reset severel times, no luck. Cleaned back pins as suggested, no luck. Unable to sync as no charge. Is it broken? Have had a couple of years. Have also been in sea before with it and no problems. 

Moderator Edit: Clarified subject

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yesterday

yesterday

Hi there, @Muriel123. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Inspire 3 has stopped working after getting wet. I understand your concern, I will do my best to help you with this!

Since all the steps you tried didn't work, you have an Inspire 3 and report it's not responding, I need additional information from you that would best be shared privately. I’m sharing a link to a form for you to fill out so we can look into this further. 

This form is only meant for you to use, so let me know once you’re done. Click here to get access to it. 

Maria | Community Moderator, Fitbit


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