Inspire 3 stuck on the Fitbit logo

[Mayaell]

My inspire 3 keeps going back to the diamond screen and I’m unable to connect it to my Fitbit app. Brand new and never able to use it, can’t return it to target and stuck with my old Fitbit. Please help! 

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Mayaell. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Inspire 3 is still stuck on the Fitbit logo. I understand your concern, I will do my best to help you with this!

I've seen you contacted our Support Team just right after posting here and they've already assisted you. If you have any questions regarding the outcome of your case, please don't hesitate to reach out to our team again. Since you already have a ticket open with them it'd be easier to continue the follow up on this matter with them directly. 

Thanks in advance!

[HH530]

Try hard restarting your device. Plug it into the charger and hold the buttons for ten seconds. Your screen will go dark and then a Fitbit logo will appear.

If this doesn't work, let it run out of charge and charge it back up again.

Hope this helps!