Inspire 3 white screen

[Kristin777]

Since my last software update I’ve had issues with my Inspire 3’s screen, which I’ve owned for less than 2 years. The first time the screen had an orange tint, which I remedied by plugging it in, changing the clock face, and restarting. This time the screen is completely white and unresponsive. I am unable to restart, and plugging it in and changing the clock face has not helped. Has anyone found a resolution for this issue?

Moderator Edit: Clarified subject

[Gr4ndp4]

Hi, @Kristin777 welcome to the community, It sounds like you have a faulty device, you should talk to "Customer Support" using the chat facility or phone for a prompt response. It's a good move to note the steps you've taken & the result so you can brief the agent. You do not mention how long you've had your Inspire 3, you may have the benefit of Fitbit's return and warranty policy depending on where, when & from whom you bought it, the agent will need these details if it is triggered. 

I hope this helps.

Cheers

[Kristin777]

Thank you!