Inspire 3 won’t pair or be recognized

[Macd22]

I bought this for my mother for Christmas. Right out of the box it will not pair. I tried doing every step they recommend and doesn’t work . The receipt was thrown out thinking this would be a quality product but I was very wrong . DO NOT BUY or take back immediately.

[Bill_209]

Try performing a Factory Reset, which almost always works when everything else fails:

• Use phone settings to unpair the Inspire 3 device from the phone
• Uninstall the app
• Restart your phone
• Put the Inspire 3 device into the charging cradle, confirm that it is charged to at least 30%, and then press/hold the two side buttons for at least 10 seconds
• Confirm that the Inspire 3 is displaying a Fitbit logo and a message to download the app
• Confirm that your phone has an Inspire 3 device showing up as an available BT device for pairing
• Reinstall the app
• Complete the device setup

[ManuFitbit]

Welcome to the community forums @Macd22.

Thank you for sharing the information regarding this inconvenience. 

In addition to the information provided by @Bill_209, I'd recommend you confirm that you have followed the steps listed here: How do I set up my Fitbit device?

Thanks for sharing the steps @Bill_209 and good to see you participating.