Inspire 3 won't sync anymore

[ScottCSmith]

My inspire 3 died and was no longer synced. Tried to remove the pairing and start again as suggested online and it won’t pair at all. After 2 mins of trying the watch shows a red X and says try again! 
very frustrated!!!!

Moderator Edit: Clarified subject

[Kadawkins]

My Fitbit won’t sync either. Very frustrated. 

[MarreFitbit]

Hi there, @ScottCSmith. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Inspire 3 is still not syncing. I understand how you must be feeling, I will do my best to help you with this!

In addition to the steps you've done so far, I'd recommend trying the steps below in the order listed:

• Unpair your Fitbit device from your phone's Bluetooth and Fitbit app.
• Unpair other Bluetooth devices that you may also have paired to your phone's Bluetooth settings.
• Force quit the Fitbit app.
• Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth on your phone.
• Plug it into the charging cable and open the Fitbit app.
• Set up your Fitbit device.
• If there is no connection, restart your Fitbit device.
• Once your Fitbit device is paired and syncing, please proceed to set up your other Bluetooth devices to your phone again. 

With the steps above, what I want you to do is to pair your Inspire 3 first to your phone's Bluetooth settings before any other Bluetooth device is connected to your phone. 

@Kadawkins It's nice to see you around the forums. I'm sorry to hear that your Inspire 3 is not syncing either. 

I've seen you contacted our Support Team after posting here and they've already assisted you. If the steps that our team has provided did not work, please feel free to contact them back for further assistance. Since you already have a ticket open with them it'd be easier to continue the follow up on this matter with them directly. 

[Kadawkins]

My Fitbit still is not working.  In fact, things are worse.  I’m back to seeing the past several days having the same step counts exactly.  I have tried all the things you suggest. I have spent HOURS trying to fix this and it’s just not working.  My FitBit is not even two months old.  I would like you to replace it. Please have support contact me for a useful resolution. 

[Walkerljk]

Help!  I have same issue.  Shows today’s steps on previous days. So frustrating 

[Nicoleht]

I have been going through this for 4 weeks and three new inspire devices and it still will not sync I didn’t have any issues until the time change happened. Even Apple can’t figure it out and I have tried all the steps in all the forums what is happening anyone figured this out yet 

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These steps don’t not work for my new inspire 3 won’t connect to Bluetooth or sync 

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I just fixed mines today go to setting select screen time then go to content and privacy and turn that off took me 5 weeks to finally get mines to work 

[Tinaguard]

I’m sorry but this is ridiculous that we have to keep doing all these steps to make this product work properly. They need to do better.

[Nick_H]

I thought the days of disable, switch off for 2 minutes, remove app, reinstall had disappeared about 10 years ago. Every time I go through this takes 20 minutes out of my life and elevated blood pressure. To do it 4 or 5 times to no avail is just too much.

Thought Google but out would change all this, but no. 

Come on Fitbit, other companies can do it. Why can't you?

[Padrino]

This is just getting tiresome. Like so many other after “app” driven devices, the reliability just seems to go downhill over time. Especially when , after the free intro, you’re asking people to pay money for the services of this app! This is the third time in the last couple of months that my device stopped syncing and I needed to gone through all the disconnect, reconnect, Bluetooth on, Bluetooth off, remove the device, reinstall the app, restart the device etc. etc. etc. You can reach out for Support and they just tell you to do the same things you’ve already done. When you have to go through this diagnosing your hardware problems every few months, It’s incredibly frustrating.

[Padrino]

FIXED BY DATA CLEAR: support might want to mention this method in addition to the “restart” and other suggestions above as they did not fix the issues I was having.  After numerous attempts to restart, reinstall, etc. had all failed to fix the issues, I found the “clear data” option within the device settings. Historical data already stored on the website appears to be maintained, but recent data is lost.

CLEAR DEVICE DATA: On Fitbit device scroll up to “settings”, click,  scroll down to device information, click, scroll down to clear user data, confirm with long click.  WARNING you will loose your data since you last successfully app sync. 

NOW ABLE TO CONNECT AND SYNC:  After that, I was finally able to re-register the device and then it synced right away and it’s working like it did when I first bought it. Apparently there must have been something about the data on the device itself that may have been preventing sync and connections.