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Inspire 3 won't sync anymore

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My Inspire 3 is also having constant sync issues. They started happening after an update about two months ago. I've been waiting for an update to fix it, but it hasn't been fixed yet. 

I have to turn Bluetooth on/off and close and reopen the app for it to manually sync again. 

This used to be a big problem where it wouldn't sync for days without manual intervention, then you fixed it with an app update towards the end of last year. It's been working great for a few months, then you broke it again with an update this year. 

You need to fix it again please.

Moderator Edit: Clarified subject

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Hi there, @vladimirnz. It's nice to see you around the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Inspire 3 is not syncing properly. I understand your concern, I will do my best to help you with this!

As a first approach, I'd recommend checking if your mobile device meets the requirements to properly operate with your Fitbit device. For more information, see Fitbit Compatible Devices.

In addition, please confirm if you've tried all the steps provided here Why won't my Fitbit device sync? in the order listed. 

Maria | Community Moderator, Fitbit


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