Inspire 3 won’t sync

[Sherye]

I have followed ALL of the help steps and my Inspire 3 will not sync to the app.  The last time it did was last Tuesday.  Any suggestions?

Moderator edit: clarified subject.

[skatin88]

I am having the same issue since the update 2 days ago! Please help us! 

[ManuFitbit]

Welcome to the community @Sherye @skatin88.

Thank you for taking the time to share the difficulty that you are experiencing with your Inspire 3. 

Please, confirm that you have followed the steps listed in this help article:

Why won't my Fitbit device sync?

[JLeachman]

Same here. Not syncing or displaying Calorie intake and water intake. The graphs show that I did. 

That update broke something. 

[Sherye]

I can confirm I followed all the steps in this post.

Thanks.

Sherye

[SusanRCincy]

Yes, moderator, trying all the standard trouble shooting steps. Sometimes syncing happens hours later, when the app feels like it I suppose? Often doesn't match what device counts for hourly goals. Any chance fitbit will fix this?

[Wellgal]

Adding me too. Inspire 3 not updating to app

[Mmbvc]

Same with me, the update has broken something. Need to fix this Fitbit

[OCRichieRich]

same here, I can't change the time zone

[Msrie811]

Same here I just came to see if I was alone. This is remarkably frustrating. I've done everything they suggest I've restarted The watch, I've uninstalled and reinstalled the app... Nothing works.

[Wellgal]

Yes as can be seen from comments, lots of us have done all the troubleshooting steps. What is Fitbit doing to resolve the syncing issue? It’s impacting other apps which sync with Fitbit, including rewards I become entitled to. Looking forward to a response from Fitbit. 

[Wellgal]

Hi Fitbitbit Moderator, would you or someone else from Fitbit please update? There are a whole lot of us following the troubleshooting steps and it’s just not working. What is Fitbit doing to resolve the syncing issue? It’s impacting other apps which sync with Fitbit, including rewards I become entitled to. Looking forward to a response from Fitbit. Thank you. 

[DaisyA]

It's day 3 now, and I can't sync my Inspire 3 with my cell! Like others, I have done all the necessary steps to resync my devices.. and nothing! HELP! 

[skatin88]

I got mine to sync! I sent a message via Facebook to Fitbit then while waiting for my reply I did these steps:

From my phone's Bluetooth menu I forgot the device, then my phone couldn't even find the Fitbit. Then from the Fitbit app I tried to pair, it was able to connect. 

Maybe this will help someone! Also Fitbit does reply on Facebook so try that if you want someone to walk you through things! 

[Zzz123]

I've just done it:  1) Went to Fitbit app.  2) Top-left where it has symbol of your Fitbit with % charged = tap on that.  That has "Devices" & it said there was an update I needed to do whilst connecting my Fitbit to the charger.  3) I tried it without but it wouldn't do it so I got connected my Fitbit to the charger & phone nearby as instructed & it would update.  4) It has all syncd now, by itself as part of the update.

(Came here to for ideas what to do because mine hadn't sync'd for 2 days also.  I purposely hadn't looked at the app because I didn't want to see how little sleep I had had before my shift at work as it would make me more tired).