help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

New update and syncing issues

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎02-22-2025 07:36 - last edited on ‎02-26-2025 08:40 by Fitbit Moderator

‎02-22-2025 07:36 - last edited on ‎02-26-2025 08:40 by Fitbit Moderator

Yesterday, I received my new update for my Inspire 3 with a prompt to UPGRADE for a better sync experience. Why would I need to upgrade my syncing through Fitbit and not my Bluetooth? I chose no UPGRADE! Because I chose not to upgrade the invisible option, now every time I open my app, I receive an error message that unable to sync. I close app, reopen and voila, it syncs perfect! Also, my water consumption won’t sync unless I tap the ounces 3 times! THREE TIMES! 

Moderator Edit: Clarified subject

Best Answer
0 Votes
1 REPLY 1

‎02-25-2025 17:21

‎02-25-2025 17:21

I discovered the problem with the water issue not syncing. I have 60 ounces as my goal. if I log less, it won’t sync and if I log more, it won’t sync without tapping ounces 3 times. However; if I log exactly my 60 ounce goal, it immediately syncs! Tested 5 times, same result all 5 times! 

Best Answer
0 Votes