No sleep score

[Jr555]

Hi. I've been getting sleep scores for over a year.  On December 12th it stopped showing a score even though it recorded my sleep.   I haven't charged anything.  I updated the firmware,  though I think the problem started before that. 

Please help! 

[ERMølgaard]

I have the exact same issue, also specifically starting the 12th of December.

[Jr555]

Weird!  Sounds like a problem.  I rely on the sleep monitoring. 

[Jr555]

Not a lot of help here. I did a factory reset on the fitbit, uninstalled and then reinstalled the app, re-paired, and now I get a score.

[Natasja013]

I have the same problem! How do we fix this?

[hels1968]

I have the same problem and can't resolve it. 😞

[hels1968]

Did you lose all your previous data/records of sleep etc?

[Jr555]

No, it was stored online and showed up when I logged in again.  Good luck. 

[hels1968]

Fantastic, thank you - this worked.  Problem resolved. 👍🙂