Run activity no longer provides a total time to include seconds

[Getem]

When using the Run function, it was important to me to get my total time running.  I would use the run time to measure if I was making progress on a particular route.  However, with the latest Inspire 3 update, Fitbit has taken the total run time away.  So if my 5k run was 27:23, it now just states 27 minutes.  I cannot imagine who at Fitbit thought this was a good idea.  And the fact that they actually removed this function with the latest update is baffling.  Did they ask any actual runner if this made any sense before removing this?  Honestly, a free running app downloaded on my iphone is now a superior product than the Inspire 3.  

[JohnnyRow]

I don't mean to be rude, but I don't understand the point of reposting the same issue multiple times.  There have been many many posts of this in multiple forums,  It is not specific to Inspire 3 since it is an issue in the Fitbit phone app.  Fitbit is well aware of the issue.

[Getem]

Of course you don’t understand. That’s okay. You probably don’t understand statistics or Pareto charts either. Or how resources get assigned. If you need more help let me know.

Sent from my iPad

[Getem]

And by the way Johnny, the chat function was useless other than repeatedly suggesting I post on the forum.  So here we are. 

[JohnnyRow]

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@Getem wrote:

And by the way Johnny, the chat function was useless other than repeatedly suggesting I post on the forum.  So here we are. 

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I understand, but I think what they the officual help/chat function mean but fail to explain is to post it on the previously mentioned product feedback forum which is where supposedly enough votes and suggestions get to engineers and developers, rather than here where it is just basically an echo chamber of users making the same complaints back and forth.  The real value of this part of the forum is for asking advice of other users of how to do something, or suggestion of how to get around some issue.

I do wish the chat would make that clear where they are referring to when they refer to post "here".

But even when posting a general complaint here, as often happens, there is no point is just repeating it.  We are almost all, except for a very few moderators, just users trying to help other users, with no power actually change anything.

[lmacmil]

I reported this issue with the app last fall.  If you log onto your Fitbit/Google account on the web, you can get the exact time down to the second.  That appears to be the only option until the app gets revised (which may not happen.)  Apparently you don't understand that a snarky response to a person trying to be helpful will eventually result in you getting no responses at all.  Have a good day!

[Marel66]

Well, perhaps I haven’t spent enough time perusing the forum, but this is the first I’ve seen in this subject.

[JohnnyRow]

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@Marel66 wrote:

Well, perhaps I haven’t spent enough time perusing the forum, but this is the first I’ve seen in this subject.

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Fair enough, but still I was referring to no point in posting same issue twice same place an hour or two apart.

[Marel66]

The point may be expressed frustration!! Please inform me by providing a link or address to make comments which you claim might actually be heard?
Sent from my iPhone

[JohnnyRow]

https://community.fitbit.com/t5/Product-Feedback/idb-p/features

It's listed with the other product help forums, but maybe should be made more prominent.

Or. users can just keep coming here to express frustration and complain, but that doesn't really do any good on a platform designed for user-to-user help.  It has, in fact, discouraged plenty of long-time Fitbit users who used to come here to share their experience to try to help other users, but are now just overwhelmed by the negativity of people who are here just to complain, rather than to ask for ask for anything that other users could actually help with.