Screen Dim, Orange Tint and Unresponsive

[Saitch]

Hello all,

So I've had my FitBit Inspire 3 for about a month; it's running firmware version 63.200001.194.91.

It worked fine to begin with and I was very happy with it but recently I've been having issues and it's driving me around the twist. It may or may not have been after installing a recent update but I can't swear to it.

The screen is dim no matter what brightness it's set to (when set to "Max" is briefly flashes as the correct brightness level but almost immediately goes back to being very, very dim). There's a strange dark orange tint to everything, so that combined with the dimness makes it almost impossible to see unless I'm in a dark room. It no longer wakes automatically when I turn my wrist and even trying to use the buttons/screen tap to bring it to life is a trial.

Trouble-shooting steps I've tried:

• Changing the clock face
• Changing the brightness
• Turning sleep mode on and off
• Turning auto-wake on and off
• Soft restart
• Erase user data (this was a real effort since I could barely see the "Press and Hold" button to do so)

Any help would be appreciated because at this point it's not fit for purpose and I'm ready to send it back to the retailer.

[Julia_G · Accepted solution]

Hi, @Saitch , well you have tried most of the basic suggestions.  One other thing you could try, as long as it is still syncing normally to your Fitbit account, is to  re-set it up from scratch.  (If it isn’t syncing normally you risk not being able to re-attach it to your account so it really is a last resort in that case.)

So I would suggest first make sure it is well charged and then give it another re-start, this time using the button method.  Instructions are here .  Next sync your Fitbit so any data stored on the Fitbit is added to your account.

Then from your Fitbit app on the opening screen click on the small watch/phone icon top left and choose add more devices.  Select Inspire 3 as the device to add.  This will remove your current Inspire 3 but will not erase any data on your Fitbit account.  A new setup will begin.

If you are having trouble re-setting up then have a look at this help article for troubleshooting the set up process.

If changing the clock face, restarting your device, and re-setting up your Fitbit from scratch does not solve your issues then I would definitely recommend returning it to your retailer for replacement.  If you bought it directly from Fitbit then please get in touch with them on Contact.fitbit.com .  Be sure to tell them the troubleshooting steps you have already tried as that will save time.

[Saitch]

@Julia_G - thank you for your feedback.

I've arranged a return since this seems to be a prevalent issue for a lot of people, and I'm not completely convinced it won't just happen again!