Hi, I’ve had my inspire 3 for several months and it’s been working perfectly. For the last 3 nights however it has stopped recording a sleep score on the app and device. No score and no sleep stage breakdown, just generic “asleep/awake”.
I’ve updated the Fitbit, restarted the Fitbit, logged out of the app, cleared the cache, restarted my phone, checked heart rate is on… etc etc. It’s the function I like the most so I’d like it back please! Any suggestions? Thanks.
The same thing has happened to me for the last 2 nights and it's also no longer showing REM or Light sleep, it's now showing 3 lines - Awake, Restless & Asleep.
I fear this is another useless update making the information pointless.
Definitely a device FW or app SW issue, but Google-Fitbit doesn't seem terribly motivated to resolve this performance issue. I always get sleep stages and HRV/BR heart metrics returned, but my wife never does, wearing exactly the same device.
We have been patiently waiting for months for Google-Fitbit to step up and resolve this product performance issue, but nothing yet.