Sleep tracking is wrong

[DaleRae]

Two days In a row my sleep tracking was off.  Yesterday, I woke up at 6:38 am.  I took off my Fitbit.  I put it back on at about 7:25.  The app showed that I woke up at 7:27!  Today, I woke up at 6:48 am and again removed my Fitbit.  I put it back on at about 8.  The Fitbit showed I woke up at 8:01.  In both cases, I edited the wake up time to the correct time,  I don't understand how the Fitbit can record sleep time when I am not even wearing the band.

[DaleRae]

Third day: woke up at 6:47 am.  The app showed 7:47!  It looks like I went to bed in the central time zone (where I live) and woke up in the Eastern time zone.

[CEJUK]

The sleep tracking function appears to be riddled with bugs. 

Every single day it adds additional sleep sessions if I am sitting down and working. 

I have to delete them manually every single day but they keep popping up at least 3 times each before they are removed completely.   

Now an additional glitch appeared today. 

One of the erroneous sleep sessions cannot be deleted at all. 

Any time I try to delete it I get the error message:  Something has gone wrong. 

Accurate sleep data affects other diagnostic functions particularly those they purport to gauge recovery. 

[CEJUK]

 

[DaleRae]

It added an extra hour again.  I woke up at 6:51, but the app showed 7:51.  Hey Fitbit techs, is there anybody out there?

[DaleRae]

I still have not have a response from Fitbit about this issue.  It is still not working properly.

[MarkRishere]

Same thing happening here. Wake up around 640am each day but the tracking shows wake up time 30 or 40 min later!

[DaleRae]

I am still experiencing an extra hour being added to my sleep time.

[lindypops6]

If you took it off,.how does it know you are not still asleep?  Fitbit still = asleep 😉

[lindypops6]

Futbit won't respond here, it's a community page. If you want them to respond you have to report it to them via the help center. 

[DaleRae]

Actually, they do.