08-09-2025 02:56
08-09-2025 02:56
Has anyone had issues with steps going missing on the app today? I am doing a challenge this month & been tracking on my own tracker. Today on the app every day since the 1st has lost around 200 to 300 steps from what it was saying yesterday?
08-11-2025 00:58
08-11-2025 00:58
This has been going on for quite a bit now. People on Reddit are continuously reporting the same. Support is providing no resolution. Paid customers are left with this critical issue. Just a random selection (I can keep on adding sources if desired, no shortage of them; just trying to help the developers gain an insight into the widespread scale of this issue affecting many paid customers):
08-11-2025 15:30
08-11-2025 15:30
Yes. I've consistently met 10k steps daily for August and now the app is showing 3k steps. So aggravated and pissed right now. I made sure no apps are connected to my fitbit. Not sure what is going on.
08-12-2025 08:18 - edited 08-12-2025 08:19
08-12-2025 08:18 - edited 08-12-2025 08:19
UPDATE: I now see my historical steps. May want to see if things are operational for you. Thank You...
08-12-2025 08:23
08-12-2025 08:23
This appears fixed for me now too. Will keep checking to see if it reverts but at this moment everything appears correct.
08-12-2025 09:10
08-12-2025 09:10
Yep, back for me too. 🙂
08-12-2025 09:53
08-12-2025 09:53
Their help desk emailed me a fix and now steps are back.
08-12-2025 13:50
08-12-2025 13:50
Tonight I have deleted the app and reinstalled it and my steps are now showing again
08-12-2025 14:24
08-12-2025 14:24