Steps not recording accurately

[LizMcc66]

Yesterday I had to unpair and re-pair my fibit as it was not recording accurately,  no sleep hadrecorded from the night before.  Once I did all that I went for a walk.  Periodically I  checked the steps recorded on the fibit against the dashboard on my phone to see they matched which they a few times however when I  looked again the steps showed a previous total and did not mat my phone.  Before going to bed last night I checked my fitbit and dashboard and both were recording the same number of steps which were 14,038.  However this morning when I  looked at yesterday's step count on the dashboard it only shows over 12,000 steps even though I  completed over 14,000 steps yesterday.  I have been using various fitbits for about 9 years and have never had any issues with the information recorded.  It only seems since this last firmware update that my issues havestarted.  FITBITWHAT IS GOING ON?

[Lizziesteps]

I’ve been having the same problem for a while. The app shows the steps as much lower than the actual Fitbit. I’ve carried out all the suggested troubleshooting solutions and none has worked. I’m currently about 600 steps of a difference and yesterday was over 4000 steps of a difference! 

[Bill_209]

Many people on this forum have been reporting issues with the step count on the device being different than the step count on the app and a couple of Moderators have mentioned that this problem is caused by having an undocumented feature referred to as MobileTrack enabled on the app.

MobileTrack basically uses the accelerometer in your phone to measure steps when you are not wearing your fitbit device and the device step count is supposed to take priority over the phone step count when one is wearing their Fitbit device, but it apparently doesn't work very well.

Tap the Devices icon in the upper left-hand corner of the app screen and take a look at what shows up in the the 'Devices' list.  If the Inspire 3  and the phone are both in the Devices list, then MobileTrack is enabled. 

To disable MobileTrack, simply remove your phone from the Devices list, which should resolve the step count issue.

 

[Lizziesteps]

I don’t have any other device linked and I checked this when looking at troubleshooting issues.

Sent from Outlook for iOS<>

[Bill_209]

Interesting; if MobleTrack isn't enabled and there is still a different step count on the device than there is on the app, then it appears that this must be a sync issue that was introduced by the new FW upgrade, unless you experienced this issue before the FW upgrade.

[Bill_209]

I see now that @LizMcc66 had an issue where the step count on the app changed from 14K to 12K overnight, so that seems more like Google-Fitbit doing something strange on the server side to make that happen, which isn't very encouraging if that's the case.

[Lizziesteps]

I can’t remember when the last update was but I followed the steps on how to check that also and it said it was up to date. I think my Fitbit is just faulty. The app showed about 4000 steps fewer on one day alone.
Sent from my iPhone

[LizMcc66]

Thank you, it looks like that has worked. My fitbit and dashboard showing
same steps and mileage. I shall check it again tomorrow. 😊

[UZ]

Most definitely the result of a software upgrade. But it's been a long time and no fix. I can record a walk or run, and the results look sort of normal, and I know the distance and duration are correct, and then it syncs and suddenly the walk is recorded is taking longer, slower pace, different number of steps. All entirely bogus. I've been using a Fitbit since 2014 and this is absurd.