Stress management score not working on Inspire 3

[LB1MI]

My stress management score stopped calculating on Thurs. I have Fitbit 3. Please advise. 

Moderator edit: clarified subject.

[Nielsenn79]

I honestly didn't know this was even here till I read your post. It is the 21st of July and I only have 6 days recorded for stress, and about the same for all of June. WHY?

[Cdproudfoot]

Same issue for me. Last Stress Management score was July 17. Wear my Inspire 24/7.

[MarioSFitbit]

Hi everyone and warm welcome to the new Community Members. 

I want to let you know that I merged the posts related to the Stress Management Score not working on Inspire 3 in this thread, to maintain order in the forums. 

Feedback on the Stress Management Score issue is always highly appreciated.

The frustration is understood – this isn't the experience desired for our customers.

Our team is fully aware of this problem and working to find a solution.

Updates will be provided here as soon as they are available.

[Quoll]

Hi @MarioSFitbit , 

A warm welcome to this growing thread that we are all keenly invested in.

Can we get a timeline on the resolution process for this?

How do Premium paying customers typically get compensated for ongoing malfunction or (in this case) complete absence of specific paid features?

[LSGF]

My aspire 3 has not been tracking stress Management score for six days. No problems before this. I see no solutions to the many many people that are having the same issue since the outage.

[markira]

Hello, MarioS,

I think many Fitbit users would like regularly posted updates, whether or not there has been progress, to show that the issue that is causing such frustration to so many is important and not forgotten on some back burner. Many of us will be checking this forum multiple times a day to see if there has been any response. It would be good customer service to acknowledge our continued wait. 

It is beyond frustrating to purchase a product and pay for a "premium" service, use the product correctly, do absolutely nothing differently than any other day, and then be told first that WE must have done something wrong (and here are 14 steps to take), and then "oh, we know, we'll get back to you...sometime".

Are we talking days? Weeks? Will our scores backfill in, or are we going to have to lose those days forever? Does tech even know what went wrong yet? 

Thank you for your prompt response and attention. 

~mk (Inspire 3)

[pinksparkles]

So glad I found this thread after the past week of sadness without my stress management score! Any updates or fixes yet? Thank you! 

[MarioSFitbit]

Hi @Quoll, welcome back to the forums! @markira, @LSGF  and @pinksparkles, warm welcome to the Fitbit Community! 

@LSGF I merged your post here, since we are posting updates about the stress management score issue. 

I appreciate all your messages and feedback regarding this situation. I reiterate that this is not the desired experience for our users, and I can understand your feelings about it. 

Our team is still working on a solution. 

Unfortunately, as moderator, I don't have an ETA for the fix. 

@Quoll regarding your last question, my best advice is to contact support, since they have more tools in order to verify your options. 

Stay tuned as I will be posting updates on this topic.

In the meantime, always verify that you are running the last Fitbit app version: How do I update the Fitbit app?