Stress management score not working on Inspire 3

[LB1MI]

My stress management score stopped calculating on Thurs. I have Fitbit 3. Please advise. 

Moderator edit: clarified subject.

[LuGreen74]

Last update was three days ago and since then stress management had stopped working. All settings are correct, I've cleared the cache and restarted both devices.  Can someone please advise.

[Quoll]

I have the same problem since the outage on Thursday. Everything else works without issue. I wear the Fitbit Inspire 3 continuously, sync multiple times per day and successfully collect all other data (all health metrics), more than 7 hours of sleep, tracked exercise, etc. However, no more stress management score since the outage on Thursday.

[ManuFitbit]

Hi @LB1MI, @Quoll. Welcome to the community forums. 

Thank you for sharing with me the difficulty that you are experiencing with your Luxe. Sorry to know the inconvenience. 

Please make sure of the following:

We are sorry to hear that some of you have not yet received the Stress Management score.

Please, make sure of the following:

• Wear your device for at least 1 full day and night. In the morning, sync your device and check your score.
• Take at least 500 steps during the day. 
• Make sure your device can track your heart rate. For more information, see How do I track heart rate with my Fitbit device?
• Confirm that you are getting sleep stages. 

[Quoll]

Hello there @ManuFitbit ,

Your reply does not apply. Please read our post and reply again (or, at all), as well as those posted in 2 other threads in the meantime on the same issue.

This started happening specifically since the outage on Thursday. We are wearing and syncing the devices since a long time, and correctly.

Sorry, you're going to have to take this seriously. The standard copy-paste scenario book will not fix this issue.

Thank you kindly & looking forward to a serious resolution process on this bug on Fitbit's end. We are not at fault on this one.

[LuGreen74]

Didn't know about the outage but that aligns, mine stopped recording it from then.

Still no stress management this morning.

[Quoll]

Same pattern here. Others have reported the same in other posts in the meantime as well. It is a general problem on Fitbit's side.

[Janl60]

Yes I am the same, also no body temperature recording.

[Kim-J]

It’s the same for me.

[kruti_1_7]

Same thing is happening with me and also I am not able to see my energy burned this week, month and year!?

[millb]

Third time this has happened since March.  Come on Fitbit.  Fix the problem!

[JJGrove]

Im having the same issue, and didn't know there was an outage, so that makes sense, but do we know if they are working to rectify this?

[millb]

No clue. I hope so. One would think that with the regularity of the issue
Fitbit might create a permanent solution if there is such a thing.

[Quoll]

In another post about this issue, some moderator called @ManuFitbit was already trying to dismiss us with a standard copy-paste answer that blames the user and asks them to restart and reset devices and apps, lectures them about how to wear the device correctly, etc...

[Revmom54]

Same here. Seems to be a recurring issue. 

[Gr4ndp4]

Hi, My experience in the past is to delete the Fitbit app & reload it. The trick is to create a clean slate for the reload, so restart your phone before reloading the Fitbit app. Step by step sync your Fitbit>go to your phone stettings>force stop>clear storrage>uninstall the fitbit app>RESTART YOUR PHONE. Now reload the Fitbit app, log in using your Google account, and reset Health Connect & other settings. Your data should repopulate. Remember you need to wear your device for at least 1 full day and night. In the morning, sync your device and check your score. How do I track and manage stress with my Fitbit device? - Fitbit Help Center provides an in-depth guide and explanation.

I hope this helps.

Cheers

[Janl60]

Tried all that it did not work unfortunately. Needs a fix from fit bit

[millb]

I have tried this the previous 2 times and it never worked. Frankly it is
a fitbit issue and they should fix it rather than expecting the customer to
go through this rigmarole every couple of months. Anyone agree?

[jliz]

I have the same issue.

[LuGreen74]

Thanks for the advice, doesn't work. And now having issues with certain mindfulness activities not logging.