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Trouble with Smart Wake Alarm

I have been having trouble with my smart wake alarm. For the third time my alarm NEVER went off. When I looked at my device it was a HOUR after when it should have gone off to begin with and it said that the alarm itself was SNOOZED!

I never hit the snooze button. I am one of those crazy people who rare hits the snooze and I get up when the alarm goes off. 

because of it I missed my time for my me/gym time because of our family's schedule.

Has anyone else had this trouble?! I am SUPER frustrated that I cannot reach my goal because of this.

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