Unable to login to app with sole active/existing account, account already in use or Gmail not moved.

[Bungleduncle]

Unable to login to the Fitbit app. Have changed account password and deleted/reinstalled the fitbit app. Account sign in works on website but there are no service options there like in the App, besides "Have you heard of xyz new Google software?"

When logging in with just my Fitbit account, it tells me it is already connected with another account and to sign in with Google. However, when I sign in with Google it says I have not moved my gmail account into my fitbit and tells me to do so otherwise I can't access it. I cannot do that because of the formerly described issue logging into My FitBit without Gmail.

In simple terms, I can't log in because I am stuck in a Death Loop. Please advise.

[Gr4ndp4 · Accepted solution]

Hi, @Bungleduncle, welcome to the community, you may find this article helpful. What should I know about moving Fitbit to my Google Account? - Fitbit Help Center Note the suggestion you try creating another Google account or contact Customer Support.

I hope this helps.

Cheers

[Bungleduncle]

Hiya, 

I do not want to create a new email or account to access my existing, functioning account as that defeats the purpose of having signed up to Fitbit in the first place. Surely there is a solution that is customer friendly.

I want to know why I am caught in a death loop as it is directly deteriorating my Fitbit's capacity to function as it can no longer sync. It seems poorly for a piece of technology to stop working because of this error and it makes me irritated that my investment was a waste of money - given it no longer tells time correctly.

I will contact customer support with the exact same information. Your answer did not help.

[ManuFitbit]

Welcome to the forums @Bungleduncle. 

Thank you for taking the time to share the experience with your Inspire 3. Sorry to know the difficulties that you are experiencing. 

While reviewing your information I've been informed that you already contacted the Support Team for further assistance with this. In this case, they will let you know how to proceed. Please take a look at your inbox.

Thanks for the suggestions provided @Gr4ndp4, you always give accurate information.

[Bungleduncle]

If you read my other comment your already know I contacted customer support. Your answer is not helpful neither was Gr4ndp4. 0/5 stars.