Updated failed in my Inspire 3

[hearts4lifeee]

there is a red x on the screen and i cant do anything to my watch because its frozen.I genuinely do not know what to do.I let it die and then charge it again so that it would kinda reset but the x is still there.

Moderator Edit: Update subject for clarity.

[hearts4lifeee]

its a inspire 3 btw

[ManuFitbit · Accepted solution]

Hi @hearts4lifeee. It's great to see you in the Community! 

Thanks for the details regarding your Inspire 3.

Before considering other options, please perform a restart and if you continue to experience the same problem, try these additional steps that have been useful for other users:  

1. Please follow these steps in case you're having trouble to charge your device. 
2. Please sync your device in the Fitbit app by tapping your profile picture > Inspire 3 > Sync Now.
3. If you  can't sync, tap on your profile picture > Inspire 3 > Tile to see if a firmware banner appears. 
4. If it's still unresponsive, please try changing the clock face as well and check if you're able to see anything on the display. 

[QueenMomma]

I have also been having the same issue. I have reset my iphone and the inspire 3, synced, changed clock face, made sure all personal time & location info was correct, but can not get the update to go through. I have also plugged it into my pc but no prompt came up. In the app the progress bar loads about 75% of the way when i get a :cross_mark: try again on the fitbit screen.

[Billotto]

If your Fitbit Inspire 3 is frozen with a red X on the screen, it could indicate a software issue that requires troubleshooting.

Here are a few steps you can try to fix the problem: Restart your Fitbit Inspire 3:

Press and hold the button on the left side of the watch for 10 or 15 seconds until the Fitbit logo appears.

This should force your device to restart and may clear the error. Update your Fitbit Inspire 3: Connect your device to your phone via Bluetooth, then check for updates in the Fitbit app. If an update is available, follow the prompts to download and install it.

This may fix any software bugs that are causing the error.

Factory reset your Fitbit Inspire 3: If restarting and updating your device doesn't work, you can try performing a factory reset to erase all data and settings.

To do this, go to the Settings app on your device, scroll down to "About," then select "Factory Reset." Follow the prompts to confirm the reset. Please note that this will erase all data on your device, so make sure to back up any important information before doing this. I