logging steps and not exercise

[DonnaMagson]

hi all, i've had my Inspire 3 for a while now, its suddenly stopped logging my exercise........ can anybody help with how i can sort this out, its annoying 🙂

[Gr4ndp4]

Hi, @DonnaMagson Welcome to the community, We will need more information to help you.

• What exercise are you doing?
• Are you starting the exercise in your Inspire 3 (swipe left from the clock screen>exercise>swipe up to select your exercise>touch the "Start" arrow or are you relying on the auto-recognize feature?

Your device will record all the "Steps" you take without any action on your part How accurate are Fitbit devices? describes what is involved. 

Let us know by posting here again.

Cheers

[DonnaMagson]

Hi thanks for this, i had been relying on auto recognise as it used to log
but it doesnt seem to now......... i did set my treadmill run last night
and it recognised that. Cant understand why its suddenly changed..

[Gr4ndp4]

Hi, @DonnaMagson, Thanks for your quick advice. You should review the auto-recognize settings in your Fitbit app on your phone (If you have had an app update recently the settings may have been affected) From the "Today" screen touch your account icon in the top left corner>activity & wellness>Exercise>examine each auto-recognise setting by touching each exercise in turn - ensure the slider in the top right is in the on position and the "longer than" time is right for you, touch SAVE & repeat for each exercise. Return to the "Today" screen & sync.

I hope this helps but if you are still stuck please post here again.

Cheers

[DonnaMagson]

They are all ticked........ very strange 🙂

Thanks for trying to help though x

[Gr4ndp4]

Hi, @DonnaMagson, Have you tried restarting your Inspire 3? 

Restart.

1. Connect your device to the charging cable. For instructions, see How do I charge my Fitbit device?
2. Press and hold the buttons on your tracker for 10 seconds.
3. Release the buttons. When Inspire 3 vibrates and you see the Fitbit logo, the tracker restarts.

I hope this helps.

Cheers

[DonnaMagson]

I've restarted so will see how it goes.

Thanks so much for your help 🙂