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Inspire HR band falling apart

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‎07-05-2019 23:45 - edited ‎07-13-2019 05:28

‎07-05-2019 23:45 - edited ‎07-13-2019 05:28

I bought a new Inspire HR and have been soooo excited to get it.  I received it only days ago - charged it and have worn it at most 3 full days/2 nights and have not even got it wet yet!

This afternoon I noticed the band looking shiny in the sunlight and found that the matte finish on parts of the band had rubbed off, particularly on the securing loop which is almost now completely glossy???? it is very obvious too!

I cant believe this.... is was soooo impressed with the sleek look and super soft feel, but now the band looks tatty and old... after only days of wear???? I would not rec getting one if this is normal. I really hope this is a one-off and I need it replaced or something because it looks really bad.  I can only imagine how bad it is going to look after a few weeks..... or after 2.5 years and that's how long I had my charge 2 and its still looking as new as the day I got it! Not happy!!

 

Moderator edit: Subject for clarity and format

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4 REPLIES 4

‎07-06-2019 06:14

‎07-06-2019 06:14

Hi @AM003, I don't know how to fix your issue, but you might want to look into third party bands if it's really an issue for you.  A quick Google search showed me some bands from Amazon for as little as $3.99.  You could also try eBay too, I've had good luck with their bands as well.

Kristen | USA Cruising through the Lifestyle Forums

one cruise ship at a time!
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‎07-06-2019 06:41

‎07-06-2019 06:41

Hi @AM003, it's great to see you participating in our Community. Thanks for jumping in @DramaQueenDiva.

 

Thank you for reporting the issues with your new Fitbit Inspire HR. Sorry for this inconvenience, this shouldn't be happening since we test our Fitbit before releasing them to the market and we expect the highest quality in our products. 

 

I've checked with our support team and apparently they already took your case under their wings. Please keep an eye in your email inbox, they will be glad to keep assisting you.

 

Please let me know if you need anything else! 

Want to get more active? ᕙ(˘◡˘)ᕗ Visit Get Moving in the Health & Wellness Forums.

Comparte tus sugerencias e ideas para nuevos dispositivos Fitbit ✍ Sugerencias para Fitbit.

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‎07-07-2019 13:28

In response to YojanaFitbit

‎07-07-2019 13:28

No response from support team yet, but glad some assistance might be in the pipeline,

thanks

 

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‎07-12-2019 22:51 - edited ‎07-13-2019 05:34

In response to AM003

‎07-12-2019 22:51 - edited ‎07-13-2019 05:34

I’ve finally got a resolution. No replacement in hand as yet but appreciate greatly that Fitbit are kind enough to be shipping one out for me!  It’s taken a while and quite a few emails but we got there in the end.

Thank you. I love my Fitbit and glad it will be in working order soon enough!!

 

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