No current Heart Rate showing

[Pepspotbib]

Has there been an update? I have always been able to see my steps and heart rate in real time on my Fit bit ap, now instead of saying "Syncing" it says "Gathering your data" and no longer shows my current heart rate, only my resting rate. It no longer shows my steps updating either. Is this normal? I miss my heart rate as I want to know if I am in my cardio zone and if I have reached my hourly steps.

[aktracie]

I'm having a similar problem - my tracker stopped giving me sleep scores and when I went to check my heart rate function can see it's no longer tracking.  Reset did not fix the problem 😞

[GPalm]

I am experiencing the same problem.

@Fitbit please fix this.

[GPalm]

Same here! My data is messed up cause my bpm isn’t working, so my sleep data is all wrong.

and this change happened after an update.

[DecoJen]

Ok I had the update too and I went into settings and my heart rate had turned itself off so I flipped it back on and did a reboot

[DebbyLee]

I called support, and she told me to reset the settings on the device itself. It worked! Scroll up & tap settings.

[Pepspotbib]

Oh! Thank you, I am trying to do that right now! Um, I don't see anything that says "reset" what did you do? Thank-you!!!!

Tanya Wolfe
KVCC Bookstore
Assistant Manager/Buyer
6767 W O Ave
Kalamazoo, MI 49009
(269)488-4563
twolfe@kvcc.edu

Input ~ Ideation ~ Intellection ~ Strategic ~ Learner
Every penny spent at the KVCC Bookstore stays here on campus to help fund campus programs, course material and scholarships.

[Pepspotbib]

Thank you! The Custom Heart Rate? (sorry, I am not tech gifted)

Tanya Wolfe
KVCC Bookstore
Assistant Manager/Buyer
6767 W O Ave
Kalamazoo, MI 49009
(269)488-4563
twolfe@kvcc.edu

Input ~ Ideation ~ Intellection ~ Strategic ~ Learner
Every penny spent at the KVCC Bookstore stays here on campus to help fund campus programs, course material and scholarships.

[GrannyFranny]

My hubby and I didn't get sleep scores, because there wasn't enough data. No restoration (heart rate) recorded. 

 

[GrannyFranny]

What device do you have? I don't have a way to reset on my device. 

[GrannyFranny]

I did a reset by putting mine on the charger and holding the button. But that didn't do anything. 

[LexLately]

I have an Inspire HR. You have to tap the screen on the device, then keep swiping down on the screen (to scroll up), eventually you will get to "settings." Then swipe up (to scroll down) to "Reboot Device." Also make sure "Heart Rate" is ON under settings. I did this, and it took a second for my HR to start showing on the device again, and now my resting heart rate is in real time on the app. I don't think sleep can be re-evaluated, so we will see if this fixes that issue after tonight!

[Pepspotbib]

thank you so much! I had no idea I could tap the screen!

Tanya Wolfe
KVCC Bookstore
Assistant Manager/Buyer
6767 W O Ave
Kalamazoo, MI 49009
(269)488-4563
twolfe@kvcc.edu

Input ~ Ideation ~ Intellection ~ Strategic ~ Learner
Every penny spent at the KVCC Bookstore stays here on campus to help fund campus programs, course material and scholarships.

[mountain-woman]

My HR sensor stopped working after 26 Oct too.  No light at the sensor and no readings on the device or the app.  The problem seems to align with the software update 1.88.11.   Any help would be appreciated.

[DecoJen]

After I read these because it happened to mine. I went into the settings on the fit bit itself and turned the hr monitor back on. Restarted the device and everything has been good since. I am back to getting sleep scores and tracking and hr tracking has been fine since too.
Hope this helps

Sent from my iPhone