2nd hand Ionic

[Michael_2407]

Help. 

I have purchased an Ionic but it has got a pin code and the sellar on Ebay is not giving me the code. Is there a way to reset it without it???? 

[Cantryboy]

Hey @Michael_2407! Have you been able to pair it with your phone yet? If so you should be able to reset the pin I believe.

If not I would give customer service a call.

Let me know if there is anything else I can do to help!

[Rich_Laue]

The seller should have done a factory reset. 

I would contact Ebay the seller sold you a unit that he knew you would not be able to easily setup. 

If the pin is entered wrong to many times you will be locked out. 

To set the tracker up, you need to know the pin code. 

So we need to do a factory reset the hard way. 

On the watch, hold all three buttons for about twelve seconds. This triggers the 2-button hardware reboot after about eight seconds.
- When the Fitbit logo appears, then disappears, release the bottom right button, then continue holding the left and top right buttons until you feel a strong vibration. This indicates the factory reset was initiated.
- This process may take several seconds, and eventually, the Fitbit logo appears and the device boots and displays go to Fitbit.com/setup.
- If you fail to release the bottom right button in time, or otherwise don't follow the procedure precisely, the Fitbit logo reappears quickly and boots without factory reset.

[Michael_2407]

Thanks for the message. After a long conversation with Fitbit support it
has all now been resolved.

Thanks for the messages