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3 weeks and GPS still not connecting

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‎08-20-2020 18:24

‎08-20-2020 18:24

I have tried all of the tips mentioned in many of these forum answers to get the GPS on my Ionic to connect. I have never had a problem since I bought it 18 months ago. Three weeks ago it started to lose connections during a run/bike/ hike, and now it won't connect at all. The dreaded flashing connecting goes on and on. I have unpaired, re-paired, updated, synced a trillion times, tried in an open area under blue skies, etc... 

 

So frustrating!

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‎08-21-2020 17:27

‎08-21-2020 17:27

@twin69 A warm welcome to the Fitbit Community. Thanks for the troubleshooting tried prior to posting. 

 

I appreciate the research done and the details mentioned. In this case, I've shared your post with our Support team and someone will get back to you as soon as possible. Keep in mind that due to recent events affecting our operations we may take a bit longer to get back to you. 

 

I'll be around if you have any additional questions. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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