help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

3rd Ionic in a year stopped working

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎05-05-2020 01:03 - edited ‎05-08-2020 05:53

‎05-05-2020 01:03 - edited ‎05-08-2020 05:53

HI,

I am kind of giving up on this. I love the model an the features but ....

 

Every single ionic (replacements from support) I had at same stage stopped working. It went blank  and died without a single scratch on the screen. 

 

Best Answer
0 Votes
2 REPLIES 2

‎05-06-2020 13:07

‎05-06-2020 13:07

@aazzone Welcome to the Community. Thanks for taking the time to share what you've experienced with your Ionic. 

 

Sorry to hear that you've had these difficulties with your watch. If you would like I can create a case on your behalf with our Support team and they can continue assisting you through email. 

 

In the meantime, please confirm you've tried restarting it. 

 

Looking forward to hearing back from you. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


Best Answer
0 Votes

‎05-06-2020 13:40

In response to SilviaFitbit

‎05-06-2020 13:40

I did and they manage to restart it. Lets hope it lasts, but its ok for now.

Best Answer
0 Votes