Account Info changed by someone else

[nutron]

Has anyone had their account hacked on here? Mine was hacked and I am still waiting for help they said I have to have their security look into it, meanwhile I can not sync etc......Very upset.

Moderator edit: updated subject for clarity

[WavyDavey]

Hi @nutron

Sorry to hear that. We do get reports from time to time about this. Usually it seems related to short, easily guessed passwords.When you get access back, give the Fitbit account a strong password, and make sure that password doesn't match your email password or other passwords. It sounds difficult but there are ways of making it work.

If you don't have a case number yet, you may want to get ahold of support at contact.fitbit.com.

I'll bump this thread up to a moderator for added visability.

[nutron]

Thank you. I am waiting to hear back from security, I hope it is soon so I can sync everything.

[nutron]

My account is all fixed. I totally love Fitbit. They have never let me down. I have been with them for years and I always recommend Fitbit to everyone!!!!!! Thanks again Fitbit!

[LiliyaFitbit]

Hi @nutron ad @WavyDavey, it's nice to see you again in our Community Forums!

@nutron I am glad to hear your account is fixed now! I appreciate your time and feedback. I am happy to know you love your tracker and wish you the best of luck with your health and wellness goals! Thank you for being a Fitbit customer, I appreciate your support. 

@WavyDavey thank you for your help!

If you have the time, be sure to post in our Discussion boards. Lots of different topics to talk about with other Forum members.

If you have any questions, feel free to let me know. Happy stepping!