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Device not turning off

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‎05-26-2019 07:27 - last edited on ‎05-27-2019 11:49 by Fitbit Moderator

‎05-26-2019 07:27 - last edited on ‎05-27-2019 11:49 by Fitbit Moderator

My Ionic suddenly will not turn off and stays on all the time! I did two factory reset with no result.

 

Moderator edit: Subject for clarity 

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‎05-27-2019 11:57

‎05-27-2019 11:57

Hello @SunsetRunner, thanks for bringing this to my attention. I'm glad to give you a warm welcome to our Community and a hand with this situation.

 

For me to provide you with better assistance, can you please let me know if you're referring to the display of your Ionic that's always on or if you're referring to the device as itself? I'll be waiting for your reply to provide you with helpful information to resolve your concern. Thanks for performing our factory reset prior posting too.

 

Looking forward to your reply. Let me know if you have any additional questions. 

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