After updating Ionic, it shuts down while running

[SunsetRunner]

Since this update I am unable to clock a run while streaming to my headphones without my Ionic shutting down. I have to do a hard reboot to get it back, but that doesn't solve the issue. It happens every time.

Moderator Edit: Clarified subject

[SilviaFitbit]

@SunsetRunner A warm welcome to the Fitbit Community. Thanks for getting in touch about this. 

I appreciate that you mentioned you started experiencing this after updating your watch. 

I would like you to restart your Ionic and check if you're experiencing this only when starting a run activity or if it's happening with any other exercise. Does it happen if you don't stream your headphones? 

Looking forward to hearing back from you. 

[SunsetRunner]

It only has happened on a run wearing headphones. I only stream grom fitbit ionic running and it has happened consistantly. Other excersises (not fitbit streaming) works. The one time I ran withiut streaming( after a failure streaming while running) it has worked. It has always cone back with a 2 button reboot. 

[SunsetRunner]

It shut down today 50 minutes into my swim. No bluetooth streeming. Fully charged overnight. Only tracked event.

[SunsetRunner]

It shut down on me 50min into a swim yesterday

 Was fully charged yesyerdsy am. When i reset and it came back on i charged fully again as it was down to 16%. Wore it to sleep last night. Completely drained this morning. Could go many days before if i wasnt using gps.

[SilviaFitbit]

@SunsetRunner Thank you for getting back. I appreciate the detailed information shared. 

In this case, I've shared your post with our Support team and someone will contact you as soon as possible. Keep in mind that due to recent events affecting our operations we may take a bit longer to get back to you. 

I'll be around if you have any additional questions.