Ionic can't be set up

[Morsan]

Due to quarantine I haven't used my Ionic for some time but today was the day to get going again.

I could charge it just fine but it didn't synch, it had incorrect date and time.

It was not available on my Bluetooth device list so I have restarted it many times, I did a factory reset and am now trying to set it up again but still no Bluetooth connectivity so i get nowhere. Any help would be great....

Moderator Edit: Clarified subject

[SilviaFitbit]

@Morsan A warm welcome to the Fitbit Community. Thanks for getting in touch about this. 

Sorry to hear that your Ionic didn't have the correct time and it's not possible to set it up. I appreciate the troubleshooting tried prior to posting. 

I know you probably tried some of the steps mentioned in this article however, please try performing the whole troubleshooting and let me know the results.

Looking forward to hearing back from you. 

[Morsan]

Hi @SilviaFitbit 

Thanks for the assistance, i finally managed to do a factory reset and downloaded the app again and the phone actually found the Ionic and i managed to pair the devices.

But it got stuck again, the watch says it needs to calibrate and i have attached the charger (several times) and made sure there is nothing blocking the sensors...what more should i do cos nothing is happening...?

suggestions please?

[SilviaFitbit]

@Morsan Thanks for letting me know that after performing a factory reset, your Ionic was finally paired to your Fitbit app. 

Regarding the calibrate message that keeps popping up on your watch please try the following steps to calibrate it: 

- Plug in your Ionic and setting it on a flat surface 
- Perform a restart or shut it down and turning back on 
- A green check mark should show

Let me know how the troubleshooting goes. Looking forward to hearing back from you. 

[chartjes]

I just replaced my fitbit Ionic and and have been unable to get it past the scrolling setup screen. It seems to be Syncing in the app but nothing changes.

I've got no time...nothing other that the scrolling fitbit.com/setup screen unless it's the green sync checkmark.

[SilviaFitbit]

@chartjes A warm welcome to the Fitbit Community. Thanks for getting in touch about this. 

It seems that your Fitbit Ionic isn't set up to your account and this is why it's showing this message on the screen. I've shared your post with our Support team and they mentioned you already contacted them, please continue the communication through email, they'll be happy to assist. 

I'll be around if you have any additional questions.