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Airpods will no longer pair

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‎04-27-2020 06:15

‎04-27-2020 06:15

My Airpods will no longer pair with my Ionic. They kept cutting out, so I removed to pair again, would not connect. Restarted my Ionic, still will not pair. Just updated my Ionic with new software, still will not pair. This is my second Ionic and I continue to have issues........I'd like a fix, not just a link to the trouble shoot section again.

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‎04-29-2020 13:16 - last edited on ‎12-11-2025 05:07 by Fitbit Moderator

‎04-29-2020 13:16 - last edited on ‎12-11-2025 05:07 by Fitbit Moderator

@SunsetRunner Welcome back to the Community. Sorry for the delayed reply. 

I appreciate the troubleshooting tried prior to posting. I can confirm that we’re aware of this issue and are working to identify a resolution as quickly as possible. 

We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

I'll be around if you have any additional questions. 

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