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Ionic stopped working after trying to update

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‎04-27-2020 08:03 - last edited on ‎04-29-2020 13:35 by Fitbit Moderator

‎04-27-2020 08:03 - last edited on ‎04-29-2020 13:35 by Fitbit Moderator

Tried to update on the 4/22 it froze about 1/4 of the way.  I tried everything I saw posted to unfreeze it.  finally  pressing the 3 buttons to shut it off but It never came back on.  It’s only a little over a year old and have never had a problem till this update. 

 

Moderator edit: Updated subject for clarity 

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‎04-29-2020 13:34

‎04-29-2020 13:34

@Rondall2 Welcome to the Community. Sorry for the delayed reply. 

 

I appreciate the troubleshooting tried prior to posting. Thanks for letting me know that this happened after you tried to update to the latest firmware version. 

 

In this case, I've shared your post with our Support team and they will continue assisting you. Due to recent events affecting our operations, we may need more than 7 business days to respond. 

 

I'll be around if you have any additional questions. 

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