help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Always-on Screen doesn't always stay on during exercise?

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎12-02-2017 12:00

‎12-02-2017 12:00

Can I please get some inputs here...

I have enabled Always-On Screen when I manually track a session using the Exercise app on Ionic.  But it seems like any sort of vibration (like a firm tap on the screen, or even water splashing e.g. during a swim session) will turn off the screen. 

I'm not sure if this is an intended feature, but I started noticing this "problem" after my Ionic decided to go haywire and automatically aborted manual tracking twice during a swim session yesterday. 

I contacted support yesterday and they escalated my case to a specialist. Since then, I have done a factory reset on my own. However, the screen still just turns off with a tap during manual exercise tracking even with always-on screen enabled. 

Does tapping the screen hard during exercise tracking, despite having the always-on screen function enabled, turn off your screen? Please test and get back to me. 

Ionic (27.31.1.16), Pixel (Android 8.1.0)
Best Answer
0 Votes
2 REPLIES 2

‎12-16-2017 08:45

‎12-16-2017 08:45

A warm welcome to the Community @Danymite! Thank you so much for the feedback provided about always-on screen during exercise session. I'm glad to hear that you were able to contact Customer Support and they are helping you troubleshooting this feature as it should stay on, if you have this setting selected. I just tried this option and it seems to be working.

 

Hope I can continue seeing you around! Robot Happy

 

P.S. I've noticed that you got a new Fitbit Ionic as a solution from our Support team. Hope you can continue enjoying it and tracking your exercises. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


Best Answer

‎04-17-2018 02:14

In response to SilviaFitbit

‎04-17-2018 02:14

My watch has started to do this since the FitBit OS 2.0 update

 

https://community.fitbit.com/t5/Ionic/Fitbit-Ionic-Always-On-Screen-in-workout-mode-does-not-work/td...

Best Answer
0 Votes