help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Anyone with issues after the latest firmware update?

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-10-2019 17:06

‎10-10-2019 17:06

Ionic was fully charged when I tried to install the firmware update. After about an hour of trying to install, my Fitbit just went completely dead. Won’t charge, and there are no lights or anything. I contacted support and all the tips they gave me haven’t worked. Anyone else having this issue?

Best Answer
0 Votes
3 REPLIES 3

‎10-10-2019 20:54

‎10-10-2019 20:54

which tips did they gave you?

 

 

https://community.fitbit.com/t5/Ionic/Fitbit-OS-4-0-2-Firmware-Release-27-68-9-15/m-p/3825644/highli...

 

Try that, seems to have resolved the issue for at least two other users.

@JoeNic wrote:

The update also made my Ionic "unresponsive." 

After spending 45 minutes on the phone with a customer service representative, I was offered a discount to purchase a new device, since mine was out of warranty. I was not satisfied with this, and I asked to speak to a supervisor.

The supervisor eventually told me to hold down all three buttons, wait for the logo to disappear, and release just the bottom button to do a factory reset. I didn't even have to do the full reset. I just held down the three buttons and it woke up. It lost the time it was dead, but it was fine after a sync.

I was very unsatisfied after the call because I was on the phone for nearly an hour before I got a very simple fix. But at least my Ionic works... 

 

Best Answer
0 Votes

‎10-10-2019 21:49

In response to d_k

‎10-10-2019 21:49

Mine is also dead.  They offered me a discount on a new one.  That's garbage.  They're update bricked it.  

Best Answer
0 Votes

‎10-11-2019 00:38

‎10-11-2019 00:38

Loads of issues including stuck in dim mode & very annoyingly, the screen wake function is stuck in manual mode. The settings page where I would normally change these settings display them  as dim (I.e unselectable) 

Best Answer
0 Votes