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Are the Fitbit Ionic problems matter of hardware or of software?

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‎10-14-2019 20:21 - edited ‎10-14-2019 20:56

‎10-14-2019 20:21 - edited ‎10-14-2019 20:56

Is there anybody who can say are the Fitbit Ionic problems matter of hardware or of software? 

I mean disappearing of sensors information, no working hart rate, no steps counter, battery draining, ets. 

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‎10-15-2019 03:38

‎10-15-2019 03:38

It seems to be software related. Unfortunately they are not acknowledging the issues and may not put out an update that will fix the broken Ionics. 

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‎10-17-2019 08:03

‎10-17-2019 08:03

I think that it's a combination of hardware and software.

I owned 2 Ionics. They both broke.  Defective touchscreen both times.

The bottom line here is whether the problem is hardware or software--there is no fix in sight and FITBIT support seems completely disinterested.

Customer care is not a priority for them.

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‎10-17-2019 08:59

In response to IONICOWNER

‎10-17-2019 08:59

@IONICOWNER  you have several responses in your own thread - click to go there - where a moderator has contacted you with some questions. You should go there and let him assist you.

Stepping in the U.S.A. since September 2013. Android 14

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