help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

BLANK SCREEN

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-12-2019 04:04

‎01-12-2019 04:04

after a day hiking , paddleboarding and a quick swim my ionic is DEAD    NOTHING on screen , wont even charge , no green light... WHAT NEXT?

Best Answer
0 Votes
1 BEST ANSWER

Accepted Solutions

‎01-12-2019 06:47 - edited ‎01-12-2019 06:52

‎01-12-2019 06:47 - edited ‎01-12-2019 06:52

@TEEJ123456 wrote:

after a day hiking , paddleboarding and a quick swim my ionic is DEAD    NOTHING on screen , wont even charge , no green light... WHAT NEXT?

Call Tech Support right away and see if it is defective.  They normally have a “zero tolerance” policy on defective devices and offer replacements.  Swimming unfortunately seems to cause problems for some devices.  The watch is not really waterproof -> it is water resistant.  Normally swimming should be ok but some still have issues anyways.

 

Unfortunately all major problems get referred on this forum to Tech Support anyways.  Number is linked below for you.

Vote if this helps you at all and Vote if this is a solution to your issue [Current Leader in Ionic Forum with 15 Solutions + Thumbs Up 92]
Really there is no need to suffer in Frustration - simply call Tech Support at 877-623-4997 and get your Ionic replaced right now while you can
Many have followed this straightforward advice and now have a replacement Ionic - we all should have “zero tolerance” for any defective Ionic

View best answer in original post

Best Answer
2 REPLIES 2

‎01-12-2019 06:47 - edited ‎01-12-2019 06:52

‎01-12-2019 06:47 - edited ‎01-12-2019 06:52

@TEEJ123456 wrote:

after a day hiking , paddleboarding and a quick swim my ionic is DEAD    NOTHING on screen , wont even charge , no green light... WHAT NEXT?

Call Tech Support right away and see if it is defective.  They normally have a “zero tolerance” policy on defective devices and offer replacements.  Swimming unfortunately seems to cause problems for some devices.  The watch is not really waterproof -> it is water resistant.  Normally swimming should be ok but some still have issues anyways.

 

Unfortunately all major problems get referred on this forum to Tech Support anyways.  Number is linked below for you.

Vote if this helps you at all and Vote if this is a solution to your issue [Current Leader in Ionic Forum with 15 Solutions + Thumbs Up 92]
Really there is no need to suffer in Frustration - simply call Tech Support at 877-623-4997 and get your Ionic replaced right now while you can
Many have followed this straightforward advice and now have a replacement Ionic - we all should have “zero tolerance” for any defective Ionic
Best Answer

‎01-12-2019 07:16

In response to Whistler888

‎01-12-2019 07:16

thanks whistler...... i'm pretty pissed  right about now... I AM ABOUT TO MAKE A COMEBACK!   thanks for responding /,,,,, will keep you posted~!

 

Best Answer
0 Votes