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Back button unresponsive

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‎12-31-2017 18:19

‎12-31-2017 18:19

Got my Ionic yesterday. Worked get for about 4 hours. Now the Today app auto opens and then gets stuck, forcing a hard reset. Actually I get stuck in every app as the left side button does nothing and I have to hard reset just so I can have a clock again. Also, the music feature (accesses by swiping down from the home screen) launches automatically, repeatedly. Any and all tips greatly appreciated. 

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‎01-08-2018 19:04

‎01-08-2018 19:04

Turned out to be a hardware issue. Getting a new one sent to me. 

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‎12-31-2017 22:42

‎12-31-2017 22:42

That doesnt sound good. Have you tried restarting your Ionic several times? If not give it a go. If that doesnt work you will need to return the watch to the shop it was boight from for an exchange or contact support (link in my signature )

Restart your tracker

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎12-31-2017 22:54

In response to NellyG

‎12-31-2017 22:54

I have restarted it 7 times today so far, shut down several times and a factory reset with no luck fixing the issue

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‎01-08-2018 19:04

‎01-08-2018 19:04

Turned out to be a hardware issue. Getting a new one sent to me. 

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