I have just about had it with Fitbit. My very first smart watch was the Surge back in Fall of 2015. That one lasted up until spring of 2016. I contacted customer support and was on the phone with a rep who walked me through the whole troubleshoot process even though I already knew there was no more hope for the device. I received a refurbished one in the mail which then lasted a year before becoming nothing more than a paperweight.
I purchased the Fitbit Blaze in Spring of 2017. That device lasted up until winter of that same year. I did the whole process again and received my refurbished device which lasted a year.
After my refurbished Fitbit blaze died out around fall of 2018, my wife surprised me with a Fitbit Ionic that she had purchased on Black Friday. Here I am 11 months later with the same exact issue as the first two watches.
It’s ok though! I’ll just contact customer support so they can offer me a refurbished device with expedited shipping OR take 50% off a brand new watch of my choosing. I know I’m insane for sticking with this product for so long. Unless Fitbit puts out a better product, I’m definitely switching to Garmin. It took me a while but at this point it is just ridiculous!
Fitbit Product Experts Alumni are retired members of the Fitbit Product Expert Program. Learn more
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