Battery and GPS problems

[ShellyGM]

For the past few days, my battery is draining really fast and the GPS isn’t working correctly. I’ve updated my Fitbit and my phone and still doesn’t work. I’ve also deleted my Fitbit app and reinstalled it. Still having problems ugh!

[SilviaFitbit]

Welcome to the Community @ShellyGM. Thanks for the details mentioned and the troubleshooting tried. 

I would like you to fully charge your Fitbit Ionic and then follow these tips to extend your Fitbit device's battery life. 

Regarding your GPS not working, please provide me with more details about what the issue you're experiencing. You can check this article about how accurate is GPS. Is your information not tracked correctly? Is your map showing the correct distance traveled? 

Keep me posted. I'll be around if you need further assistance. 

[ShellyGM]

Hello, when I try to connect to the run exercise on my Ionic, it takes a good 15 to 20 minutes for the GPS to finally connect. 

[SilviaFitbit]

Thanks for getting back @ShellyGM. 

Fitbit Ionic has built-in GPS. When you select a GPS exercise, Ionic vibrates when it finds a GPS signal. Environmental factors including tall buildings, dense forest, steep hills, and even thick cloud cover can interfere with your watch's ability to connect to GPS satellites. 

For best results, wait for Ionic to find the signal before you start your workout. However, if you don't want to wait you can start your workout and GPS tracking begins when Ionic finds a signal. 

Let me know how it goes.