Fitbit Ionic glitching.

[nweber]

I've been wearing my Fitbit for a few months and swimming with it just fine. I wore it snorkeling in the ocean yesterday (near the surface) and it's been glitching ever since. It constantly vibrates and tells me I have no new messages (normally i have to scroll down to see that). It does it 15 times in a minute...I mean its constant. And if it isnt doing that it is opening up the app.  Then it flips back and forth between the two. I have tried restarting the Fitbit. 

[SilviaFitbit]

It's great to see you around @nweber. I appreciate the details mentioned and the troubleshooting tried. 

It's pretty weird what you're experiencing with your Ionic. In this case, I've shared your post with our Support team and they will continue assisting you and providing you with options. 

I'll be around if you need further assistance. 

[nweber]

Thank you. The top right button doesnt seem to be working either. I wonder if that's the source of the glitching. I tried a factory rest. Havent had enough time to see if the glitching will start again but the button doesnt seem to work even after the reset. 

[SilviaFitbit]

Thanks for getting back @nweber. I appreciate the extra details mentioned. Our Support team will continue assisting you and provide you with options. 

I'll be around if you need further assistance. 

[nweber]

They are sending me a replacement. 

[SilviaFitbit]

Thanks for letting me know that you're getting a replacement @nweber. Hope you can continue enjoying your Ionic. 

Have you checked our Discussions Boards? You can post your tips for Get Moving, Eat Well, Manage Weight and Sleep Better.