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Ionic not working after swimming

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‎07-26-2019 20:31 - last edited on ‎07-27-2019 12:36 by Fitbit Moderator

‎07-26-2019 20:31 - last edited on ‎07-27-2019 12:36 by Fitbit Moderator

I have had my iconic for about a year and I went swimming with it went dead. It won’t come back on even after charging. 

 

I sync often with my account on my Fitbit app on my iPhone 

 

Moderator edit: Updated subject for clarity 

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‎07-27-2019 12:49

‎07-27-2019 12:49

 Welcome to the Community @mariogonzmail. Thanks for the details mentioned and for tried charging your Ionic.  

 

I've shared your post with our Support team and they've mentioned you already have a case with them. Please continue the communication through email. 

 

I'll be around if you need further assistance. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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