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Battery draining

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‎01-20-2020 08:16

‎01-20-2020 08:16

The battery is draining on my fitbit ionic after only 2 hours and regularly cuts out half way through my run.  I bought the watch in April 2018 and it is not even 2 years old.

Can you give me any help to fix this problem? 

I use the GPS and it is connected to my phone via bluetooth but no music or other apps.

I don't want to buy a new watch after such a short time and I need at least 24 hours battery. 

Thanks 

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‎01-20-2020 13:31

‎01-20-2020 13:31

Me too.  Tried resetting, doing everything else, and now I am in a cluster-f-loop trying to find warranty info.  I only just got mine mid-July of 2019!  Better warranty support please.

 

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‎01-21-2020 06:02

‎01-21-2020 06:02

Following! Also having this issue. It went from zero issues, to not holding a charge for more than 2 hours and the sensors are all off (said i walked 7k steps in the 30 minutes I was sitting at my desk).

 

Ive tried re-starting, hard reset back to factor settings, and ive checked for updates...nothing. This did start shortly after the most recent update so I cant help but think that they are connected.

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