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Battery life and display not properly working

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‎11-28-2020 03:43 - last edited on ‎11-30-2020 16:02 by Fitbit Moderator

‎11-28-2020 03:43 - last edited on ‎11-30-2020 16:02 by Fitbit Moderator

Hello I’ve been using my Iconic for 7 months now. But my battery does not last long enough for me to wear the watch long enough for fitness and sleep. I have not tracked my sleep in weeks, due to needing the watch for my exercise. I bought it for the sleep function also. 

my screen is turning totally white on the left side in sliver. Has anyone else had theses issues ?

Thanks,

Roy

 

Moderator Edit: Clarified subject

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5 REPLIES 5

‎11-30-2020 16:02

‎11-30-2020 16:02

Hi @haversack907, welcome to the Community Forums.

 

Thanks for bringing this to our attention and for the details that were shared, I understand how frustrating this matter can be for you. Let me share with you that the battery of our Ionic was designed to last 5 days, but this also depends on how frequently you use all the features of your device. That said, I recommend you charging your Fitbit device with a USB port from a computer or a UL-certified outlet into the wall and then turn off all the features that you don’t use that much.

 

After following the above information, please check this help article for more tips and recommendations. This article includes a restart process that will refresh the device's performance and should fix the display and sleep tracking issues too.

 

Let me know if further assistance is needed and if you have any additional questions.

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‎12-01-2020 06:13 - last edited on ‎12-04-2020 19:29 by Fitbit Moderator

In response to RicardoFitbit

‎12-01-2020 06:13 - last edited on ‎12-04-2020 19:29 by Fitbit Moderator

Thanks,
Roy 
Sent from my iPhone

 

Moderator Edit: Personal info removed

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‎12-04-2020 19:30

In response to haversack907

‎12-04-2020 19:30

You're welcome @haversack907.

 

Please do not hesitate to contact me back if the issue persists or if you require further assistance with anything else, I'll be around ready to help you out. 

 

Thanks for being part of the Fitbit family. 

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‎12-11-2020 05:22 - edited ‎12-11-2020 05:22

In response to RicardoFitbit

‎12-11-2020 05:22 - edited ‎12-11-2020 05:22

Well nothing has changed battery wise, still only last for 24 hrs. My screen is still turning white on the edges. Is FITBIT going to stand behind there product? 

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‎12-11-2020 17:28

In response to haversack907

‎12-11-2020 17:28

Thanks for your update @haversack907.

 

I'm sorry to know that your issue wasn't solved. Let me share with you that our Customer Support team was contacted on your behalf to provide you further assistance with the difficulties you're currently experiencing. Please keep an eye on your email inbox because they'll be in touch with you pretty soon.

In the meantime they contact you, let me know if you have any additional questions.

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