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Battery life not lasting

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‎02-13-2020 14:31 - last edited on ‎02-16-2020 12:26 by Fitbit Moderator

‎02-13-2020 14:31 - last edited on ‎02-16-2020 12:26 by Fitbit Moderator

Had my ionic for a while now and until recently the battery would last several days if not using the GPS.  I usually have bluetooth all day sync on though.

The other night the battery died about 5am.  This surprised me as I hadn't noticed it getting low in the evening.  I charged it to 100% and then it went flat again within a day.

Now it goes from 100% to flat in about 7 or 8 hours despite me avoiding GPS and turning bluetooth off.

It's very frustrating having to charge the Ionic 2 or 3 times a day and it's now pretty much useless for sleep tracking because the battery dies before I wake up.

 

Any idea what has caused this? and if it can be fixed? This drop in battery performance has not got gradually worse over time, just suddenly switched from lasting 4 days to about half a day.

 

Moderator edit: Subject for clarity 

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2 REPLIES 2

‎02-16-2020 12:26

‎02-16-2020 12:26

Hi @pg236, welcome to the Community Forums! Sorry for the delayed reply.

 

Thanks for bringing this to my attention and for troubleshooting your Ionic prior to posting, I totally understand how frustrating this matter can be for you. Since you already tried some steps to no avail, let me share with you that our Customer Support team was contacted on your behalf to provide you with further assistance regarding the difficulties you're currently experiencing. That said, please keep an eye on your email inbox because they'll be in touch with you pretty soon. 

 

In the meantime they contact you, let me know if you have any additional questions.

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‎03-26-2020 03:39

‎03-26-2020 03:39

In the last 2 days i have been experiencing exactly the same issues. I dont use GPS except occasionally at weekends. I do have blutooth sync on. Generally battery life has been fine last 4-7 days. something has happened in the last couple of days and now it goes from 100% at 8am to 0% charge by about 4pm.

 

Is this firmware or has the hardware failed?

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